Every request filed correctly
Mona understands what the call is about: category, request and callback number arrive neatly structured in the MonaZentrale — instead of a voicemail to listen through.
Available 24/7 GDPR-compliant · Made in Germany
The digital companion that supports your team and delights your customers.
MonaOffice answers your phone calls – naturally, empathetically and around the clock. Your team keeps track of everything in the MonaZentrale and stays focused on what matters.
Available around the clock GDPR-compliant Made in Germany
Why MonaOffice
First-class phone service – without the extra workload.
Six building blocks, one promise: answer calls, understand requests and hand them to your team fully structured – around the clock.
Every request at a glance
Every phone call lands in the MonaZentrale, neatly structured: issue, callback number and summary – on desktop and mobile.
Available around the clock
Whether on the weekend or in the middle of the night: Mona answers every call – your customers never wait for the next business day.
Natural & empathetic
A natural-sounding voice with patient, friendly responses – conversations that feel genuine and build trust.
Smart call routing
Mona answers detailed questions herself, forwards relevant calls to the right person and filters out disruptions efficiently.
Real relief for your team
No more interruptions from routine calls: your team keeps working with focus and only steps in where people are truly needed.
The MonaZentrale app
Configure your assistant, review requests, reply directly: full control over your customer service – growing with your needs.
More than an answering machine
Built for everyday life on the phone.
Four situations where Mona makes the difference — from a packed morning to the call that comes in after hours.
Your team works the list, not the phone
Callbacks when it suits you: the request list shows what is open and what is done — even when the phone rang all morning.
Find every conversation again
Name, company or keyword: Mona search covers all requests and summaries — "spare part" finds last week's phone call.
Urgent calls are put straight through
Emergency or key account? Mona recognizes it during the conversation and forwards the call according to your rules — everything else becomes a structured request.
How it works
Four steps. No missed calls.
From the first ring to the resolved request – no training required, no extra working hours.
A call comes in
A customer calls – at any time of day or night. Nobody ends up in a waiting loop or on an answering machine.
Mona answers
Your digital companion speaks naturally and empathetically, understands the request and asks the right follow-up questions.
Request lands in the MonaZentrale
The conversation arrives fully structured in the app: issue, category, callback number and summary.
Your team responds
You reply, call back or resolve the request – whenever it fits your workflow, without interruptions.
One call, one clear path
From ringing phone to resolved request — automatically.
Mona answers every call, understands the request during the conversation and routes it where it belongs: as a structured request into the MonaZentrale, as a callback task for your team — and urgent matters straight through to a phone.
The MonaZentrale
Every conversation becomes a clear task.
Mona structures every phone call for you: issue, category, callback number and conversation history – on desktop and mobile, always at hand.
iPhone Android Web / Desktop
A win-win situation
Clear benefits for customers and businesses.
Better service on one side, real relief on the other – MonaOffice delivers both.
For your customers
For your business
Pricing
First-class service. Predictable costs.
Test for free, start without risk – MonaOffice grows with your needs.
Office Starter
Get to know Mona
14 days free trial
- Your digital phone assistant
- 100 calls included (then 15 cents / min)
- MonaZentrale app (web & mobile)
- Automatic setup via your Google Business Profile
Recommended
Office Business
For everyday operations
€999 per year plus VAT
- 200 call minutes per month included (then 9 cents / min)
- Smart call routing
- Individual assistant configuration
- Priority support
- 14-day money-back guarantee
Frequently asked questions
Short answers.
Everything you need to know about Mona, the MonaZentrale and daily operations.
Mona is a digital assistant with a natural-sounding voice and empathetic conversation skills. Callers experience a conversation that feels genuine – and on request, Mona transparently introduces herself as the digital office assistant of your company.
Every conversation is structured for you: issue, category, callback number and summary land in the MonaZentrale – as an app on your smartphone and in the browser on your desktop. Your team replies, calls back or resolves the request whenever it suits.
Click "Try now" and simply enter your phone number or your company name. Mona automatically pulls the key details – opening hours, e-mail address, company name – from your Google Business Profile. Moments later you are talking to your Mona live in the browser. Then create a user account and start your trial.
Within a few minutes – no technician required. Mona automatically takes your company basics from your Google Business Profile; afterwards you fine-tune your assistant in the MonaZentrale and forward your phone number. Done.
Yes. Your customers can call in their preferred language – Mona understands and answers in multiple languages, while your summary in the MonaZentrale arrives in German.
Yes. Mona distinguishes relevant requests from disruptions, answers detailed questions herself and intelligently forwards important calls to the right person on your team.
MonaOffice is a product by MonaHilft.de (Jungherz GmbH) and is developed and operated in Germany in compliance with the GDPR. Details are covered in the privacy policy; for businesses we provide a data processing agreement on request.
You start for free and try Mona without any risk. The ongoing plans depend on your call volume – see the pricing section for details, or get in touch for a personal consultation.
Contact
Tell us about your business.
Briefly describe your situation and goals – we will get back to you with an honest assessment of how Mona can help.